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How do I book a collection
with Flymycase?
Simply go to the Booking
page and fill out the required details. You will receive an e-mail
confirming that we have received and are processing your order. When the
details are finalised we will send a 'Confirmation of Booking' email. You will
then be sent by post or email your outbound and inbound luggage travel
documents (airwaybills). Please affix an airway bill to each piece of luggage
ready for collection by a FedEx representative.
What is an airway bill?
An airway bill is a paper ticket containing
your collection and delivery details as well as a unique tracking number.
Should you wish to make a note of the tracking number you can access an update
of your shipment by visiting the Flymycase on-line tracking system.
Do I need to tell you the
weight of my shipment?
No, just tell us what type and how many
items you want to send, our system has been designed to calculate the charge
for you.
What do I have to
do to prepare my items for European collection?
Nothing. Simply have your items ready to go. Golf bags must
be in an airline compatible case or cover and skis must be in an appropriate
ski container, the same applies to ski boots.
What do I have
to do to prepare my items for Non-European collection?
Flymycase will e-mail/fax/send you a personal effects form,
once you have completed the form please insert it in your luggage pouch.
How do I pay
Flymycase?
On the Web: After confirming your booking you will be
directed to the payment page. Flymycase accepts Visa, MasterCard, Diners, Amex
and Debit Cards.
On the Telephone: Simply call +44 (0) 1895 254 240 and a Service Operator will take
your details as well as guiding you through.
What
is your service area?
Our service area currently includes all EU countries, the
United States of America, the Caribbean islands and Hong Kong.
Do you collect
or deliver on Saturday or Sunday?
Unfortunately, we are currently unable to offer weekend
collection or delivery.
Are
there items that I cannot send with Flymycase?
Yes. For a list of unacceptable items
click here
Does it cost
more to send my golf clubs or skis before my suitcase?
There is no additional charge to the published prices
although a discount would be applicable for multi piece shipments.
Is there a
cancellation fee?
Flymycase will charge £25.00 cancellation fee to cover administrative charges.
This all sounds
great, but can't I ship my luggage myself?
Yes, there are many freight companies that will arrange
transportation of your luggage, unlike Flymycase this is not their primary
source of business and as such you may have to follow lengthy procedures in
order to ship your items. This may involve having to box and weigh your goods,
and having to complete complex airway bills and invoices where requested by
customs as well as possibly having to drop your luggage at the freight
company's location.
How many days
in advance do I need to book?
Flymycase requires your booking 7 days in advance of the departure of your
luggage.
Does my luggage
get xrayed?
Luggage may be xrayed for security purposes and any camera film or other items
may be harmed by the radiation from the xrays.
When is my
shipment overweight?
Please note there is a maximum weight limit of 20Kgs per suitcase, 10Kgs per
golf bag, 5Kgs per pram/stroller, 5Kgs Skis, 10Kgs per Snowboard and 4Kgs
per pair of ski boots. Flymycase reserves the right to charge an additional £5
per Kg for overweight consignments. If your item is not in our list, please
email us at info@Flymycase.com
What are the
issues concerning insurance?
Flymycase recommends clients have adequate insurance in the unlikely event of
loss or damage.
If I send more
than 1 item, would it be cheaper?
Yes, Flymycase clients receive a quantity discount based on the following:
3 Items 5%
4 Items 10%
5+ Items 15%
How can I
change my collection date?
Simple, just call us on +44 (0) 1895 254 240. Please remember though collections are
Mon - Fri 09.00 to 17.30
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